Get in touch

Got a question? We're here 24/7, 365 days a year. Choose the way that works best for you — we'll always be happy to help.

In the app

Fastest way to reach us. Tap the chat icon in the app.

Live chat 24/7
Average reply: < 2 minutes

By phone

Prefer to talk? Call us anytime — we're here day or night.

020 7930 4450
Free from UK mobiles

By email

Send us a detailed message. We reply within 24 hours.

help@starling.com
Response within 24 hrs

Send us a message

Fill in the form below and our Customer Service team will get back to you as soon as possible.

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Other ways to reach us

Opening hours

Monday – Friday24 hours
Saturday – Sunday24 hours
Bank holidays24 hours
We're online now

Head office

Starling Bank Limited
5th Floor, St Helen's,
1 Undershaft
London EC3A 8EE
United Kingdom

Report fraud urgently

If you suspect fraud or unauthorised activity on your account, call us immediately:

020 7930 4450

Or use the chat in your app — tag your message as "urgent".

Accessibility

We're committed to making banking accessible to everyone. We offer:

• Large print statements
• Braille documents
• BSL interpreter on video calls
• Screen reader compatible app

Learn more

Lost or stolen card?

Don't panic. Freeze your card instantly from the app (Cards → Freeze), or call our 24/7 emergency line. We'll cancel your card and send a replacement to arrive in 3-5 working days.

Calls from the UK are free. From abroad: +44 20 7930 4450 (standard rates apply).

24/7 EMERGENCY
020 7930 4450

Quick answers

How fast will you respond to my message?
In-app live chat is usually answered within 2 minutes, 24/7. Emails typically get a reply within 24 hours. Phone calls are answered within a few minutes at any time of day.
What's the fastest way to reach you?
The fastest way is always live chat in the app. Our team is online 24/7 and responds within minutes. For emergencies (lost/stolen card, fraud), call us directly.
Can I visit a branch?
We're a mobile-first bank, so we don't have traditional branches. But we're available 24/7 through the app, phone, and email — and we have a Head Office in London for formal correspondence.
I'm abroad and my card isn't working. What do I do?
First, check the app — you can freeze/unfreeze instantly, and see any blocked transactions. If you need help, call us on +44 20 7930 4450 (standard international rates). We're online 24/7.
How do I make a formal complaint?
Use this contact form and select "Complaint" as the subject, or email help@starling.com. We aim to resolve all complaints within 3 business days. If we can't, we'll keep you updated and escalate to the Financial Ombudsman Service if needed.
I've forgotten my password. What do I do?
On the login screen, tap "Forgot password?" and we'll email you a reset link. If you're locked out entirely, contact us through this form or call us — we'll verify your identity and get you back in quickly.
Help